Check the status of a returned order by logging into your customer account. You can check the status on "Previous Orders" page.

If for any reason you or your gift recipient aren't satisfied, you can return any item without custom engraving or sizing in its original condition within 30 days from the date of purchase. Follow the directions below on how to return or exchange your Maximstore.com purchase.

Exchanges, Resizes & Repairs
We can exchange your jewelry for another item, give you another ring size, repair your item, or mount your diamond in a setting. Contact us at  1-800-841-6846 or email us at info@maximstore.com.

Return Process
As soon as we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, it will be reviewed by our Quality Assurance department. Please note that any items showing signs of wear or those that have been engraved, altered, resized (by a jeweler other than Maxim Store), or damaged in any way cannot be accepted for return. Returns that do not have a  Maximstore return authorization code, and packages that are improperly packaged or uninsured will be refused for refund or exchange.

How To Prepare A Return (RMA - Return Merchandise Authorization)
To return a diamond or jewelry item from Maximstore, follow these three simple steps:  

1. Your Return Authorization Code. 
Call 1-800-841-6846 or go through our online return (RMA) Return Authorization Request process, and you will be given a Return Authorization Code. Write this code at the bottom of your original invoice and return this with your order.  

2. Package Your Return. 
Place all the original packaging in the box, including the appraisal and the diamond certificate, packaging and/or gift packaging. (The diamond certificate carries a $250 replacement fee.) For security reasons, do not write Maximstore anywhere on the outside of the box.  

3. Insure Your Package. 
You can ship it via USPS.  Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached us at MaximStore.com. 

If you have any questions about our return procedure, please don't hesitate to contact us: info@maximstore.com  

  Maxim will not be responsible for loss or damage of return shipments.